FAQ
Questions
Where is it?
In Lisbon, at a location we keep private until shortly before each House. Tropicana is the destination.
When do I get the address?
About 24 hours before doors, by email, to every ticket holder and House Key holder for that House. Doors open at 23:00; the email includes the address, last entry, closing time, transport and cloakroom info, and house rules.
What does 'secret location' mean?
Only that we don't publish the venue. It isn't a treasure hunt. You'll get one clear email with everything you need.
What is a House?
One event night. The Indoor Season has six Houses (House 01 to House 06), one a month from October 2026 to March 2027, each at a secret location in Lisbon.
What is a House Key?
A season ticket: one ticket that gets you into all six Houses (events). €74 (VAT included), only 125. You get one House Key QR, scanned once at each event. You don't need to buy separate tickets.
I have a House Key and can't make one House. What happens?
Tell us at least 72 hours before doors via Release my place. We'll offer your place to the waitlist. Your House Key stays valid for every other House.
Can I transfer or sell my ticket?
Yes, for free: email us from the address you bought with, giving the new name, up to 24 hours before doors. No resale above face value. House Keys are personal and not transferable. Full terms: ticket terms.
Can I get a refund?
Sales are final unless a House is cancelled (full refund, no need to ask) or rescheduled (refund on request within 14 days: email us from the address you bought with, with your order number). House Keys get €12.33 back for each cancelled House. Refunds go back to the card you paid with, through Ticket Tailor and Stripe, and usually arrive within 5–10 business days. We confirm every refund by email. Full terms: ticket terms.
Do prices include VAT?
Yes. Every price includes 23% Portuguese VAT (IVA). The price you see is the price you pay.
How old do I need to be?
18+. Bring valid photo ID.
What's the capacity?
400 guests per House. That's the whole point: it stays a room, not a crowd.
Is the venue properly run?
Yes. Every House runs with professional security, bar and floor crew, within the venue's permitted capacity.
Where do I find my ticket or House Key?
In the confirmation email from Ticket Tailor. Search your inbox for 'Ticket Tailor' or 'House Of Tropicana'.
Who do I contact?
Write to tropicana.rec@gmail.com.