Legal
Ticket & House Key Terms
Last updated: 28 September 2026
Organiser: PIXELHIVE - UNIPESSOAL LDA, NIPC 519204166, Praça da Corujeira, No. 235, RC Frente, 4300-146 Porto, Portugal. Contact: tropicana.rec@gmail.com. Tickets and House Keys are sold and delivered through Ticket Tailor, and payments are processed by Stripe.
1. What you're buying
- Individual ticket: one entry to the House (event) named on it.
- House Key — Season One: a personal season ticket for one entry to each of the six Season One Houses, meaning all six events (October 2026 to March 2027). No separate tickets are needed. It's not a discount, and doesn't include VIP access, drinks or other extras. Limited to 125.
- Ticket prices rise in releases (€15, €19, €25, €31) as each release sells out. All prices include 23% VAT. You pay the price shown at checkout.
2. Secret locations and times
Each House takes place in Lisbon at a location we share privately. Doors open at 23:00. The exact address, last entry and closing time are emailed to ticket and House Key holders about 24 hours before each House. Please keep the address private. The specific venue isn't part of what you buy, so a change of venue within Lisbon isn't grounds for a refund.
3. Entry
- All events are 18+. Bring valid photo ID.
- Show your ticket or House Key QR code at the door. Each code admits once per House.
- Entry is subject to the venue's rules, capacity and security. We may refuse entry to, or remove, anyone behaving unsafely, abusively or illegally. No refund is given in that case.
- Arriving after last entry isn't grounds for a refund.
4. House Keys
- Your House Key is personal to you and scanned once at each House. It can't be used to admit anyone else.
- Can't make a House? Tell us through Release my place at least 72 hours before doors, and we'll offer your place to the waitlist. Your House Key stays valid for every other House. Released or missed Houses aren't refunded.
- If a House is cancelled and not rescheduled, House Key holders receive a refund of one sixth of the House Key price (€12.33) for that House.
5. Transfers and resale
You can transfer an individual ticket to someone else for free: email us from the address you bought with, giving the new person's name, up to 24 hours before doors. Reselling tickets above face value isn't allowed. House Keys aren't transferable.
6. Refunds
All sales are final, except:
- Cancelled House (not rescheduled): full refund of your ticket, including booking and payment fees. For House Keys, see section 4.
- Rescheduled House: your ticket is valid for the new date. If you can't attend, you can ask for a refund within 14 days of the announcement.
Refunds go back to your original payment method. Under Portuguese and EU law, the 14-day right to cancel doesn't apply to tickets for leisure events on a specific date.
7. Programme changes
Music, artists and running times may change. This isn't grounds for a refund.
8. Your data
See our Privacy Policy.
9. Liability
Nothing in these terms limits your rights as a consumer, or our liability where the law doesn't allow it. Otherwise, our liability is limited to the price you paid. Please look after your belongings. We're not responsible for items lost at the venue unless we caused the loss through negligence.
10. Law and complaints
These terms are governed by Portuguese law. You can make a complaint through the Livro de Reclamações Eletrónico, or use the consumer dispute resolution bodies listed at www.consumidor.gov.pt.